We are currently working our way through the lockdown back log. Due to current restrictions and social distancing measures, it is not possible to see the same number of patients as we used to, so there might be some delay, but we would like to assure you that we will be contacting you soon if you are waiting for a routine check-up or treatment appointment.

If your appointment is overdue by 4-5 months or more, please call 01732 521123, leave a message on our answerphone and we will get back to you.

Many new measures have been implemented to keep everyone safe.

PLEASE HELP US BY FOLLOWING OUR PATIENT SAFETY GUIDELINES

PLEASE CALL AND CANCEL YOUR APPOINTMENT IF:

• • You develop a new persistent cough or high temperature 2 weeks prior to your appointment.
• • Experience a change/loss of taste/smell.
• • If you have had contact with anyone with COVID-19 symptoms, or those tested positive in the 2 weeks prior to your appointment.
• • If you or a member of your household has travelled abroad to a country that requires you to quarantine after in the last 2 weeks.

DIRECTIONS FOR YOUR APPOINTMENT:

• • Please wear a face covering or mask to your appointment.
• • If possible, please take your temperature before coming to your appointment.
• • Please use your own bathroom facilities before coming to your appointment, please wash your hands and brush your teeth.
• • Please attend your appointment alone, unless you require assistance from a carer or relative, in which case, please make them aware of the safety measures.
• • Please bring only essential items with you, you may be asked to keep your belongings in storage boxes in the waiting room.
• • Please arrive only a few minutes prior to your appointment. You may be asked to wait outside if you arrive very early for your appointment.
• • Please use the handwash facilities in the lobby to wash your hands, before knocking on the reception door.
• • Please practise social distancing in all communal areas.

Every effort is being made to ensure patient safety, we appreciate your cooperation by adhering to these guidelines.

Thank you for your understanding and on going support.